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LiveChat

LiveChat
LiveChat
4.6
LiveChat - creators of the premium live chat software for business. Connect businesses with customers through live chat.
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Published: January 19, 2024

What is LiveChat?

Imagine a world where customer service is not just a task but an experience that boosts your brand and sales.

LiveChat provides a platform that facilitates this by offering a comprehensive customer service solution. It integrates with various applications, allowing for seamless communication across different channels.

With features that include chatbots for automated interactions, easy integration with popular tools, and options to personalize customer support, LiveChat aims to enhance both customer satisfaction and business efficiency.

LiveChat Demo Video

Who is LiveChat best suited for?

LiveChat is best suited for businesses of various sizes looking to improve their customer service and engagement. It’s particularly useful for e-commerce platforms, online service providers, and software companies who wish to offer real-time support, increase sales, and enhance customer experience. Its features, like chatbots and integrations with other tools, make it ideal for organizations seeking efficient and personalized customer interaction

Notable Features

Here are some notable features of LiveChat:

  • Chat Tools: Canned responses, file sharing, chat ratings, chat archives.
  • Messaging Channels: Integration with Facebook, Instagram, SMS, email, in-chat voice, and video.
  • Customization: Personalizable chat widgets.
  • Analytics: Detailed reports and analytics.
  • Sales and E-commerce Tools: For enhancing customer purchase experience.
  • Customer Engagement: Targeted messages and greetings.
  • Team Management: Tools for managing customer service teams.
  • Security: Robust security features.
  • Integrations: Over 200 app integrations.
  • APIs: For further customization and integration.

Price

LiveChat offers several pricing plans:

  1. Starter: $20/agent per month (billed annually) or $24 month-to-month. Ideal for small offices or home offices, offering 60-day chat history and basic widget customization.
  2. Team: $41/agent per month (billed annually) or $49 month-to-month. Designed for full-time support teams, featuring unlimited chat history, full widget customization, and basic reporting.
  3. Business: $59/agent per month (billed annually) or $69 month-to-month. Suitable for customer service departments, with advanced reporting and staffing prediction features.
  4. Enterprise: Custom pricing. Tailored for global companies, offering extensive features including dedicated account manager, software engineer support, and HIPAA compliance.

Customer Success Stories

Here are several LiveChat customer success stories:

  1. Pioneer Millworks: Increased average opportunity value by 16% through the use of LiveChat​​.
  2. Sephora: Used LiveChat to increase the average order value by 25%​​.
  3. Auto Accessories Garage: Achieved a 485% conversion boost on their website with the implementation of LiveChat​​.

LiveChat Reviews

Read the best LiveChat reviews by verified users here:

Note: review counts as of January 13th, 2024.

Frequently Asked Questions

How does LiveChat work?

LiveChat is a customer service software that enables real-time communication between businesses and their website visitors through a chat widget.

Can LiveChat be integrated with my website?

Yes, LiveChat can be easily integrated with most websites and content management systems, allowing you to provide chat support directly on your site.

Can LiveChat handle multiple chats simultaneously?

Yes, LiveChat allows customer service agents to handle multiple chats simultaneously, ensuring efficient and prompt support for multiple visitors.

Still have questions? Get in touch

Learn More About LiveChat

Want to learn about LiveChat?
Learn more on their site.

Visit LiveChat

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Author

  • Joe Kevens B2B SaaS Reviews

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews and the Director of Demand Generation at PartnerStack, the leading platform for partner management and affiliate marketing in B2B SaaS. My experience spans several notable B2B SaaS companies, including Influitive (Advocate Marketing), LevelJump (Sales Enablement, acquired by Salesforce), and Eloqua (Marketing Automation, acquired by Oracle). I hold a Bachelor of Commerce in Marketing Management from Toronto Metropolitan University and a Master of International Business from Queen's University, with academic exchanges at Copenhagen Business School and Bocconi University.

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