Published: January 19, 2024
Imagine a world where sophisticated AI enhances your customer service.
Ada offers an AI-powered customer service automation platform that transforms your customer service team. It includes features like a reasoning engine, no-code automation builder, and continuous improvement tools. The platform integrates easily with existing business systems, aiming to provide efficient and effective customer interactions across various channels, including digital messaging and voice telephony.
Ada’s goal is to improve customer experiences through intelligent automation.
Ada’s AI-powered customer service automation platform is ideally suited for:
Ada’s platform offers the following notable features:
Ada’s pricing and packaging is outcome-based and offers two main automation approaches: Generative and Scripted.
The Generative approach connects to a knowledge base and uses AI to answer questions without training. The Scripted approach leverages Ada’s Natural Language Understanding to build a chatbot with minimal training. Both options include features like advanced branding, multilingual support, and integration with various channels like web, mobile, and social media.
Pricing is based on the number of conversations resolved by the bot, but specific quotes are provided on request.
Please note that software pricing is subject to change. It’s recommended to visit their site for pricing and contact them for more information.
Here are several Ada customer success stories:
Read the best Ada reviews by verified users here:
Note: review counts as of January 13th, 2024.
Want to learn about Ada?
Learn more on their site.
