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Intercom

Intercom
Intercom
We help businesses build strong customer relationships with the Engagement OS. Simplify customer messaging with a unified platform.
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Published: January 19, 2024

What is Intercom?

Imagine a world where every customer interaction becomes a meaningful conversation.

Intercom offers a comprehensive messaging-first product suite that empowers businesses to engage with customers at every step of their journey. From a simple, intuitive interface, you can manage customer support, marketing, and sales communication effortlessly. Intercom’s platform integrates with your existing workflows, bringing together all customer interactions into one accessible hub. With real-time chat, targeted messages, and a suite of automation tools, you’ll not only meet but exceed customer expectations.

Whether you’re a small startup or a large enterprise, Intercom’s scalable solution adapts to your specific needs, ensuring that every customer feels heard and valued.

Intercom Demo Video

https://youtu.be/HyYXMGG2Kcw?si=PUtwPrkc-0Oz72n4

Which types of organizations is Intercom best suited for?

Intercom serves companies of all sizes, offering solutions tailored to their specific needs:

  • Mid-Market and Enterprise businesses: provides robust and scalable communication tools for handling complex customer interactions.
  • Small businesses: can leverage Intercom’s user-friendly platform for effective customer engagement and support.
  • Early Stage startups:  Intercom offers a significant discount of up to 95% to qualifying companies, making it an accessible choice for businesses in their initial growth phase. This support helps early-stage startups establish strong customer communication channels as they grow.

Many of its customers are software companies.

Notable Features

Intercom’s notable features include:

  1. Real-Time Messaging: Enables instant communication with customers for support and engagement.
  2. Automated Messaging: Offers personalized, automated messages based on customer behavior.
  3. Customizable Chatbots: Chatbots can be tailored for different customer interaction scenarios.
  4. Help Desk and Ticketing: Efficiently manages customer support queries.
  5. Customer Data Platform: Integrates and analyzes customer data for targeted communication.
  6. Product Tours: Guides users through new features and functionalities.
  7. Outbound Messaging: Supports marketing campaigns and customer outreach.

Price

Intercom offers different three pricing packages based on the specific needs of businesses:

  • Essential Plan: At $39 per seat/month, this plan includes a shared inbox, basic automation, a ticketing system, and more, aimed at individuals, startups, and small businesses​​.
  • Advanced Plan: Priced at $99 per seat/month, it offers powerful automation tools and AI features for growing support teams​​.
  • Expert Plan: For $139 per seat/month, it includes collaboration, security, and reporting tools for large support teams​​.
  • Proactive Support Plus Upgrade: Starting from $499/month, this upgrade includes 3,000 messages sent per month and features like product tours, surveys, and push notifications​​.
  • Fin AI Chatbot: billed as a breakthrough technology that automatically answer customer questions, priced at $0.99 per resolution.

Customer Success Stories

Here are several customer success stories for Intercom:

  1. Hospitable:
    • Use Case: Employed Intercom’s AI-powered chatbot Fin for customer support.
    • Main Result: Provided lightning-fast support to customers​​.
  2. Wolt:
    • Use Case: Managed over a million conversations weekly.
    • Main Result: Maintained response times under 60 seconds​​.
  3. Webex Events:
    • Use Case: Utilized Intercom for customer support and lead generation.
    • Main Result: Delivered stellar support, created world-class customer experiences, and drove more leads​​.

Intercom Reviews

Read the best Intercom reviews by verified users here:

Note: review counts as of January 12th, 2024.

 

Frequently Asked Questions

What is Intercom and what does it do?

Intercom is a customer messaging platform that helps businesses communicate with their customers through various channels like chat, email, and social media.

How does Intercom integrate with other tools and platforms?

Intercom offers integrations with popular tools and platforms like CRM systems, helpdesk software, and marketing automation tools to streamline customer communication and data management.

Is Intercom suitable for small businesses or is it more geared towards larger enterprises?

Intercom caters to businesses of all sizes, offering different plans and features to meet the needs of both small businesses and larger enterprises.

Can Intercom be used for both sales and customer support purposes?

Yes, Intercom is designed to handle both sales and customer support functions, allowing businesses to engage with leads, convert them into customers, and provide ongoing support.

Still have questions? Get in touch

Learn More About Intercom

Want to learn about Intercom?
Learn more on their site.

Visit Intercom

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Author

  • Joe Kevens

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews. I'm also the Director of Demand Generation at PartnerStack, the #1 platform purpose-built for partner management and affiliate marketing in B2B SaaS. Before PartnerStack, I worked for other go-to-market B2B SaaS companies: Influitive (Advocate Marketing designed to generate more reviews, references, and referrals), LevelJump (Sales Enablement) (acquired by Salesforce) and Eloqua (Marketing Automation) (acquired by Oracle).

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