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Pendo

Pendo
Pendo
4.4
We’re on a mission to elevate the world’s experiences with software. Drive product adoption using data-driven insights.
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Published: January 19, 2024

What is Pendo?

Imagine a platform that enhances your digital experiences by providing insights into how your customers and employees interact with your web and mobile apps.

Pendo offers tools for gathering user feedback, monitoring app performance, and delivering targeted in-app messages. It is designed to help businesses understand and respond to user needs, aiming to improve customer satisfaction and product effectiveness. This all-in-one platform caters to customer-facing and internal applications, offering analytics, feedback collection, and guided experiences to optimize digital interactions.

Pendo Demo Video

Which types of organizations is Pendo best suited for?

Pendo is well-suited for a wide range of industries including technology, finance, healthcare, education, real estate, and more. It serves companies of varying sizes, from startups to large enterprises.

Which job functions is Pendo best suited for?

Pendo is well-suited for these teams:

  1. Product Teams: To understand and enhance user experience with analytics and feedback.
  2. Customer Success Teams: For personalized onboarding and support to improve customer satisfaction and retention.
  3. Sales and Marketing Teams: Utilize product data to drive sales and marketing strategies.
  4. Engineering Teams: To prioritize development based on user behavior insights.

Notable Features

Pendo.io’s notable features include:

  1. Analytics: In-depth analysis of how customers engage with web and mobile apps.
  2. In-app Guides: Personalized onboarding, guidance, and targeted messaging for better app adoption.
  3. Session Replay: Video playbacks of user navigation to inform product decisions.
  4. Feedback: Real-time capture of customer feedback directly within products.
  5. SaaS Portfolio Insights: Insights on software utilization and engagement.
  6. Pendo AI: AI capabilities to accelerate product development and launch.

Price

Pendo has three pricing plans:

  • Free Plan: Includes up to 500 monthly active users, product analytics, in-app guides, and more. It’s branded with Pendo’s Net Promoter Score (NPS)​​.
  • Growth Plan: For organizations with a single product, offering custom monthly active users and additional features like cross-app reports. Pricing is provided upon request​​.
  • Portfolio Plan: Suitable for organizations with multiple products, allowing use across unlimited web and mobile apps. The number of monthly active users is customizable, with pricing available upon request​​.
  • Session Replay: An additional tool offering unlimited replay capture and other features, with pricing also available upon request​​.

Please note that software pricing is subject to change. It’s recommended to visit their site for pricing and contact them for more information.

Customer Success Stories

Here are several customer success stories for Pendo:

  1. iRobot:
    • Use Case: Implemented a personalized, data-driven in-app communication strategy.
    • Main Result: Achieved a 75% reduction in engineering effort​​.
  2. Elsevier:
    • Use Case: Developed a best-in-class, in-app support solution enabling customer self-service.
    • Main Result: Realized a 67% reduction in time to first use on key features​​.
  3. Morgan Stanley at Work:
    • Use Case: Used Pendo to prevent churn by identifying “happiness markers” for proactive client support.
    • Main Result: Enhanced customer experience through a proactive, data-driven approach​​.

Pendo Reviews

Read the best Pendo reviews by verified users here:

Note: review counts as of January 11th, 2024.

 

Frequently Asked Questions

What is Pendo?

Pendo is a product experience platform that helps businesses understand and improve their user experience through data-driven insights.

How does Pendo work?

Pendo integrates with your software application to collect user behavior data, provide in-app messaging and guides, and analyze user feedback to help you optimize your product.

What are the key features of Pendo?

Pendo offers features like user analytics, in-app messaging, product tours, user feedback collection, and product usage tracking to help businesses enhance their product experience.

Can Pendo be integrated with other tools?

Yes, Pendo can be integrated with various tools and platforms such as CRM systems, customer support software, and marketing automation tools to provide a comprehensive view of user behavior and improve product experience.

Is Pendo suitable for small businesses?

Yes, Pendo caters to businesses of all sizes, including small businesses, by offering scalable solutions that can be tailored to meet specific needs and budgets.

Still have questions? Get in touch

Learn More About Pendo

Want to learn about Pendo?
Learn more on their site.

Visit Pendo

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Author

  • Joe Kevens B2B SaaS Reviews

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews and the Director of Demand Generation at PartnerStack, the leading platform for partner management and affiliate marketing in B2B SaaS. My experience spans several notable B2B SaaS companies, including Influitive (Advocate Marketing), LevelJump (Sales Enablement, acquired by Salesforce), and Eloqua (Marketing Automation, acquired by Oracle). I hold a Bachelor of Commerce in Marketing Management from Toronto Metropolitan University and a Master of International Business from Queen's University, with academic exchanges at Copenhagen Business School and Bocconi University.

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