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Aircall

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Published: January 19, 2024

What is Aircall?

Imagine a cloud-based phone system designed specifically for businesses, offering features like call routing, analytics, and integration with popular CRM and Helpdesk tools.

Aircall.io provides this solution, aiming to enhance team collaboration and customer communication through an easy-to-use, scalable platform.

Aircall Demo Video

Which job functions is Aircall best suited for?

Aircall is best suited for these teams:

  • Sales Team: Aircall’s outbound call center software streamlines sales activities with efficient call management, CRM integration, and performance tracking tools.
  • IT & Operations Team: The platform provides a robust, scalable phone system, simplifying setup and maintenance, thereby enhancing IT and operational workflows.
  • Customer Service & Support Team: Aircall’s inbound call center software optimizes customer support through effective call routing, helpdesk tool integration, and analytics.
  • Whole Company: While Aircall is best suited for Sales, IT, and Support teams, it does offer a comprehensive communication solution for entire businesses, integrating with various business tools to improve overall operational efficiency.

Who is Aircall best suited for?

Aircall caters to businesses of various sizes, from small to large businesses. Additionally, Aircall offers solutions tailored to specific industries such as education & e-learning, financial services, healthcare, and marketing & advertising.

Use Cases

The main use cases of Aircall are:

  • Call Center Software: Optimizes customer support and call management, integrates with CRM, and provides real-time analytics.
  • Business Phone System: Offers a scalable phone system with easy setup, team collaboration features, and business application integrations.
  • Artificial Intelligence: Enhances call summaries and topic recognition, includes transcription services, and provides analytical tools for performance improvement.

Notable Features

The notable features of Aircall’s call center software include:

  • Phone System Features: Offers toll-free and international numbers, call conferencing, business hours settings, voicemail, call routing, and SMS text messaging.
  • Collaboration Tools: Includes shared contacts, warm transfer, shared call inbox, and call commenting & assignment.
  • Call Center Features: Real-time system modifications, call queuing, ring groups, parallel calls, unlimited concurrent calls, queue callback, time-based routing, call recording, and conversation center.
  • Productivity Enhancements: Call transcription, desktop notifications, ring on speakers, click to dial, forward-to-phone, custom filters, call tags, after-call work, power dialer, and CRM integrations.
  • Analytics and Reporting: Comprehensive analytics, activity feed, call monitoring software, call whispering, and advanced analytics+ features.
  • Integration Features: Computer telephony integration, webhooks & API, contact synchronization, one-click setup, and insight cards.
  • Admin & Security: Single sign-on, user roles management.
  • AI & Transcription: AI-generated call summaries, key topic recognition, talk-to-listen ratios.

Price

Aircall offers three pricing plans:

  1. Essentials Plan: $30/license, with a minimum of 3 licences, billed annually or monthly. Includes basic features like unlimited calls in the US & Canada, IVR, call recording, click-to-dial, SMS, and softphone app.
  2. Professional Plan: $50/license, with a minimum of 3 licences, most popular, with everything in Essentials plus Salesforce integration, advanced analytics, call tagging, and power dialer.
  3. Custom Plan: Designed for larger needs, with a minimum of 25 licenses. Offers all Professional features, plus global calls, custom analytics, and API developer support.

Additionally, there are add-ons like AI Starter for $9/license and Analytics+ for $15/license, applied to all licenses.

Please note that software pricing is subject to change. It’s recommended to visit their site for pricing and contact them for more information.

Customer Success Stories

Here are several customer success stories for Aircall:

  1. Alternative Airlines
    • Use Case: Maintained operations during the COVID-19 pandemic.
    • Result: Reduced issue resolution time by 50% over the phone, leading to more effective customer support
  2. Adyen
    • Use Case: Enhanced customer support for a global payment platform.
    • Result: Improved customer experience through proactive problem solving and seamless operations.
  3. CloudTrucks
    • Use Case: Streamlining workflows, scaling business, and improving customer service.
    • Result: Gained valuable insights from analytics features to drive business decisions.

 

Aircall Reviews

Read the best Aircall reviews by verified users here:

Note: review counts as of Jan 8th, 2024.

Frequently Asked Questions

What is Aircall?

Aircall is a cloud-based phone system that allows businesses to make and receive calls from anywhere using their existing devices.

How does Aircall work?

Aircall works by routing calls through the internet, enabling users to make and receive calls using their computer, smartphone, or desk phone.

What features does Aircall offer?

Aircall offers features such as call routing, call recording, voicemail, analytics, integrations with CRM systems, and more to enhance communication and productivity for businesses.

Is Aircall suitable for small businesses?

Yes, Aircall is suitable for small businesses as it offers flexible pricing plans, scalability, and easy setup, making it an ideal solution for teams of any size.

Can Aircall integrate with other tools?

Yes, Aircall integrates with 100+ products to extend its functionality with integrations including CRM platforms like Salesforce and HubSpot, customer support tools like Zendesk and Intercom, and productivity applications. Additionally, Aircall integrates with AI & transcription services, data & reporting tools, eCommerce platforms, and SMS services, providing a comprehensive suite to streamline various business processes.

Still have questions? Get in touch

Learn More About Aircall

Want to learn about Aircall?
Learn more on their site.

Visit Aircall

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Author

  • Joe Kevens B2B SaaS Reviews

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews and the Director of Demand Generation at PartnerStack, the leading platform for partner management and affiliate marketing in B2B SaaS. My experience spans several notable B2B SaaS companies, including Influitive (Advocate Marketing), LevelJump (Sales Enablement, acquired by Salesforce), and Eloqua (Marketing Automation, acquired by Oracle). I hold a Bachelor of Commerce in Marketing Management from Toronto Metropolitan University and a Master of International Business from Queen's University, with academic exchanges at Copenhagen Business School and Bocconi University.

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