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Nextiva

Nextiva
Nextiva
Nextiva offers business phone software (VoIP), video & conferencing on iOS, Android or desktop. Bring all conversations in one place with phone, SMS, video, and email together with customer experience and productivity tools.
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Published: January 19, 2024

What is Nextiva?

Imagine a world where your business communications are easily handled through a single, comprehensive platform.

Nextiva offers a suite of tools that integrate phone systems, productivity features, customer experience management, and analytics, all designed to enhance team collaboration and customer engagement. From call centers to CRM integrations, Nextiva’s solutions cater to a variety of business needs, streamlining communication and customer management processes in a unified, user-friendly interface.

Nextiva Demo Video

Who is Nextiva best suited for?

Nextiva is best suited for businesses of various sizes seeking an integrated communication and customer relationship management solution.

Their platform particularly benefits companies requiring advanced phone systems, customer experience management, team collaboration tools, and analytics.

It’s ideal for businesses aiming to enhance customer engagement and streamline internal communication, making it a fit for sectors like customer service, sales, and remote work environments.

Notable Features

Some of Nextiva’s most notable features are:

  • Business Phone Service: Advanced VoIP features for various business needs.
  • Video Conferencing: High-quality video meetings and collaboration tools.
  • Sales and Service CRM: Integrated customer relationship management.
  • Team Messaging: Unified platform for team communication.
  • Analytics and Reporting: Data-driven insights for business improvement.
  • Customer Service: Tools to enhance customer interaction and support.
  • Mobile App: On-the-go business communication solutions.
  • Customizable Solutions: Tailored services for different business sizes and types.

Price

Nextiva’s pricing for its business communication solutions is divided into three plans:

  1. Essential Plan: Aimed at small businesses for basic needs. Includes unlimited voice and video calling, voicemail, toll-free numbers, basic integrations, and internet fax. Pricing starts at $30.95 per user per month for 1-4 users, with discounts for annual billing and additional users.
  2. Professional Plan: Targeted at smaller teams, offering all features of the Essential Plan plus additional capabilities like unlimited conference calls for up to 40 participants, video conferencing, screensharing, advanced auto attendant, and additional integrations. Monthly pricing starts at $35.95 per user.
  3. Enterprise Plan: Suitable for small to medium teams, encompassing all features of the Professional Plan along with extras like unlimited conference participants, call recording, video conference recording, voicemail transcription, and more comprehensive integrations. Pricing begins at $45.95 per user per month.

Nextiva offers four distinct plans for its Contact Center services:

  1. Core Plan: Provides essential tools for inbound, outbound, or blended global contact centers. Includes features like geo redundancy and call recording.
  2. Premium Plan: Adds omnichannel support and essential quality management (QM) to the Core Plan, including chat, email, and SMS capabilities.
  3. Optimum Plan: Builds upon Premium with full workforce optimization (WFO) features, offering enterprise quality management and workforce management.
  4. Ultimate Plan: The most comprehensive package, including everything in Optimum plus interaction analytics, graphical no-code workflows, and a complete workflow automation suite.

Each plan offers annual billing options for cost savings. The specific features and suitability can vary based on business size and needs.

Please note that software pricing is subject to change. It’s recommended to visit their site for pricing and contact them for more information.

Customer Success Stories

Here are several customer success stories for Nextiva:

  • Phat Scooters:
    • Use Case: Upgrading customer service for a high-end electric scooter company.
    • Result: Improved business productivity, customer experience, and production order handling, leading to a better distribution strategy.

  • Shelby American:
    • Use Case: Improving phone system reliability for a high-performance muscle car manufacturer.
    • Result: Enhanced call quality, reduced business communication costs by more than 50%, and upgraded to a more professional product.

Nextiva Reviews

Read the best Nextiva reviews by verified users here:

Note: review counts as of Jan 8th, 2024.

Frequently Asked Questions

What is Nextiva?

Nextiva is a cloud-based communication platform offering various business communication tools, including VoIP phone systems, video conferencing, team messaging, and more.

How reliable is Nextiva's service?

Nextiva is known for its high reliability, with a 99.999% uptime guarantee, ensuring minimal downtime and uninterrupted business communication.

What features does Nextiva offer?

Nextiva provides a comprehensive set of features, including call routing, auto-attendant, call recording, voicemail-to-email, CRM integration, mobile apps, and more, to enhance business communication and productivity.

Is Nextiva easy to set up and use?

Nextiva is praised for its user-friendly interface and straightforward setup process, making it easy for businesses to start quickly and efficiently.

How is Nextiva's customer support?

Nextiva is known for its excellent customer support, offering 24/7 assistance via phone, chat, and email. Their highly responsive and knowledgeable support team ensures prompt resolution of any issues or concerns.

Still have questions? Get in touch

Learn More About Nextiva

Want to learn about Nextiva?
Learn more on their site.

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Author

  • Joe Kevens

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews. I'm also the Director of Demand Generation at PartnerStack, the #1 platform purpose-built for partner management and affiliate marketing in B2B SaaS. Before PartnerStack, I worked for other go-to-market B2B SaaS companies: Influitive (Advocate Marketing designed to generate more reviews, references, and referrals), LevelJump (Sales Enablement) (acquired by Salesforce) and Eloqua (Marketing Automation) (acquired by Oracle).

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