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Survicate

Survicate
Survicate
4.5
Collect continuous customer insights with Survicate — the user journey survey software for customer-centric businesses. Run feedback surveys across the user journey.
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Published: January 19, 2024

What is Survicate?

Imagine a tool like Survicate, offering a simple yet powerful way to conduct multi-channel customer feedback surveys.

This software enables businesses to easily create and run surveys, leveraging integrations with popular CRM, marketing, and analytics tools. It focuses on capturing customer insights through various survey types, including email, website, in-product, and mobile surveys, utilizing metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).

Survicate’s user-friendly interface and diverse integration options make it a valuable asset for businesses seeking to understand and improve their customer experiences.

Survicate Demo Video

Who is Survicate best suited for?

Survicate is best suited for small and mid-market businesses and organizations looking to gather and analyze customer feedback.

It’s particularly beneficial for marketing teams, product managers, customer experience professionals, and anyone involved in customer relationship management. The tool is designed to help these users understand customer preferences, improve products and services, and enhance overall customer satisfaction. Its integration with CRM and analytics tools makes it a versatile choice for those looking to incorporate customer insights into their broader business strategies.

Notable Features

The notable features of Survicate include:

  • Multi-channel feedback surveys: Email, website, in-product, and mobile.
  • Key metrics: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES).
  • Extensive integrations: CRM, marketing, and analytics tools.
  • Diverse survey templates: Over 150 professional templates.
  • User-friendly interface: Easy setup and customization.
  • Advanced targeting: Relevant feedback collection.
  • Automation capabilities: Streamline feedback processes.
  • Insightful analytics: Understand customer satisfaction and loyalty

Price

Survicate offers three main pricing tiers:

  1. Starter: Ideal for teams beginning with user feedback. Priced at $59 per month, it includes email and link surveys, 250 responses per month, 3 team seats, and basic features like survey templates and results export.
  2. Business: Designed for continuous customer insights collection, with prices ranging from $79 to $179 per month depending on the response volume (500 to 2000 responses per month). It includes website, in-product, email, and link surveys, 10 team seats, and additional features like native integrations and multilingual surveys.
  3. Enterprise: Tailored for large-scale feedback collection across multiple channels. It offers custom yearly response pools, unlimited team seats, and advanced features like Salesforce integration, custom domain, and dedicated support.

Additionally, Survicate provides a 10-day free trial with access to Business plan features.

Please note that software pricing is subject to change. It’s recommended to visit their site for pricing and contact them for more information.

Customer Success Stories

Here are a couple of Survicate customer success stories:

  1. Packhelp
    • Use Case: Collecting customer feedback for an online marketplace for custom packaging.
    • Result: Achieved a +10% survey response rate.
  2. Medscape
    • Use Case: Collecting user feedback for an online publisher of healthcare news and medical information.
    • Result: Identified a significant awareness gap for their app, leading to new marketing strategies to increase app usage.

Survicate Reviews

Read the best Survicate reviews by verified users here:

Note: review counts as of January 13th, 2024.

Frequently Asked Questions

What is Survicate?

Survicate is a customer feedback and survey platform that helps businesses collect and analyze customer insights to improve their products and services.

How does Survicate work?

Survicate allows businesses to create and distribute surveys, collect responses, and analyze the data to gain valuable customer insights.

What are the key features of Survicate?

Survicate offers features like customizable surveys, targeting options, real-time analytics, integration with other tools, and advanced reporting to help businesses gather and analyze customer feedback effectively.

Is Survicate easy to use for non-technical users?

Yes, Survicate is designed to be user-friendly and intuitive, making it accessible for non-technical users to create and manage surveys without any coding or technical knowledge.

Can Survicate integrate with other tools and platforms?

Yes, Survicate offers integrations with popular tools and platforms like CRM systems, email marketing software, and analytics tools, allowing businesses to streamline their feedback collection and analysis processes.

Still have questions? Get in touch

Learn More About Survicate

Want to learn about Survicate?
Learn more on their site.

Visit Survicate

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Author

  • Joe Kevens B2B SaaS Reviews

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews and the Director of Demand Generation at PartnerStack, the leading platform for partner management and affiliate marketing in B2B SaaS. My experience spans several notable B2B SaaS companies, including Influitive (Advocate Marketing), LevelJump (Sales Enablement, acquired by Salesforce), and Eloqua (Marketing Automation, acquired by Oracle). I hold a Bachelor of Commerce in Marketing Management from Toronto Metropolitan University and a Master of International Business from Queen's University, with academic exchanges at Copenhagen Business School and Bocconi University.

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