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SurveySparrow

SurveySparrow
SurveySparrow
4.4
An end-to-end Conversational Experience Management Platform that helps get 40% better response rate. Create conversational surveys.
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Published: January 19, 2024

What is SurveySparrow?

Imagine a platform that offers a comprehensive solution for managing various types of surveys and feedback across multiple channels.

SurveySparrow is an omnichannel experience management platform that enables users to create, distribute, and analyze surveys for different purposes. It includes features like customer journey mapping, rich insights, recurring surveys, and mobile-first surveys.

Additionally, it offers tools for ticket management, business intelligence, and automation to enhance engagement and data collection efficiency.

SurveySparrow Demo Video

Who is SurveySparrow best suited for?

SurveySparrow is best suited for businesses and organizations seeking to improve customer experience, employee engagement, and market research. Its versatile features cater to various needs, including creating and analyzing customer feedback, conducting employee pulse surveys, and performing market research. This platform is ideal for companies of all sizes, from small businesses to large enterprises, looking to gather actionable insights through surveys and feedback mechanisms. It’s beneficial for those who value a user-friendly, omnichannel approach to survey management.

Notable Features

SurveySparrow has eight main product offerings:

  • Enterprise Survey Software: Tailored for thriving in business ecosystems.
  • NPS Software: Converts customers into brand promoters.
  • Offline Survey: Facilitates real-time data collection without internet dependency.
  • 360 Assessment: Enables comprehensive employee assessments to boost productivity.
  • Reputation Management: Manages online reviews to turn customers into advocates.
  • Ticket Management: Provides personalized support experiences to build loyalty.
  • Chatbot for Website: Engages website visitors for smart feedback collection.
  • API: Offers a swift, easy, and secure interface, scalable for organizations.

The main features of SurveySparrow include:

  • Executive Dashboard: Centralized overview of survey results.
  • Customer Journey Map: Visualize customer interactions and experiences.
  • Craft Beautiful Surveys: Create aesthetically pleasing and effective surveys.
  • Share Surveys: Distribute surveys through various channels.
  • Gain Rich Insights: Detailed analysis of survey responses.
  • Recurring Surveys: Automate periodic survey sending.
  • White Label Surveys: Customize surveys with your branding.
  • Embedded Surveys: Integrate surveys directly into web pages.
  • Conversational Forms: Engaging, interactive survey format.
  • Mobile-first Surveys: Optimize surveys for mobile devices.
  • Audience Management: Organize and manage survey respondents.
  • Smart Surveys: Advanced survey logic and personalization.
  • Video Surveys: Incorporate videos into surveys.
  • Secure Surveys: Ensure data privacy and security.
  • API, Webhooks, Integrations: Connect with other software and services.
  • Survey Themes: Customize surveys with themes.
  • Accept Payments: Process payments within surveys.
  • Custom Workflows: Tailor survey processes to specific needs.

Price

SurveySparrow has 5 pricing plans:

  • Basic: $19/month (billed yearly). Includes 2,500 responses and 1 full user​​.
  • Starter: $39/month (billed yearly). Includes 15,000 responses and 1 full user​​.
  • Business: $79/month (billed yearly). Includes 50,000 responses and 3 full users​​.
  • Professional: $249/month (billed yearly). Includes 100,000 responses and 5 full users​​.
  • Enterprise: Custom pricing for specific requirements.

Please note that software pricing is subject to change.Visit SurveySparrow’s site for more details.

Customer Success Stories

Here are several SurveySparrow customer success stories:

  1. Eros Group
    • Use Case: Measuring NPS score to understand customer experience in retail and e-commerce.
    • Result: Improved response rates with SurveySparrow’s automation and multi-channel sharing options.
  2. SellThru
    • Use Case: Enhancing clients’ insights on customers’ experiences and overall satisfaction scores.
    • Result: Achieved 100% survey completion rate, significantly improved customer relations and brand perception.
  3. Amul (GCMMF)
    • Use Case: Strengthening employee training and development programs.
    • Result: Increased response rate for 360-degree assessments, leading to strategic alliances for customized training programs.

SurveySparrow Reviews

Read the best SurveySparrow reviews by verified users here:

Note: review counts as of January 13th, 2024.

Frequently Asked Questions

What is SurveySparrow?

SurveySparrow is an online survey software that helps businesses create engaging surveys and collect valuable feedback from customers.

How does SurveySparrow differ from other survey tools?

SurveySparrow stands out with its conversational user interface, offering a chat-like experience for respondents, resulting in higher response rates and better engagement.

Can I customize the appearance of my surveys?

Yes, SurveySparrow provides a range of customization options, allowing you to personalize the look and feel of your surveys to match your brand identity.

Is SurveySparrow mobile-friendly?

Yes, SurveySparrow is designed to be mobile-responsive, ensuring your surveys look great and function seamlessly on any device.

What kind of analytics and reporting features does SurveySparrow offer?

SurveySparrow provides comprehensive analytics and reporting tools, allowing you to gain insights from survey responses, track trends, and generate visual reports for better decision-making.

Still have questions? Get in touch

Learn More About SurveySparrow

Want to learn about SurveySparrow?
Learn more on their site.

Visit SurveySparrow

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Author

  • Joe Kevens B2B SaaS Reviews

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews and the Director of Demand Generation at PartnerStack, the leading platform for partner management and affiliate marketing in B2B SaaS. My experience spans several notable B2B SaaS companies, including Influitive (Advocate Marketing), LevelJump (Sales Enablement, acquired by Salesforce), and Eloqua (Marketing Automation, acquired by Oracle). I hold a Bachelor of Commerce in Marketing Management from Toronto Metropolitan University and a Master of International Business from Queen's University, with academic exchanges at Copenhagen Business School and Bocconi University.

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