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SurveyMonkey

SurveyMonkey
SurveyMonkey
4.5
The world’s leading survey software. On a mission to help people turn their curiosity into action. Offer online survey tools.
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Published: January 19, 2024

What is SurveyMonkey?

SurveyMonkey is a platform that offers tools for creating and conducting online surveys.

It provides a user-friendly interface where individuals and organizations can design surveys, distribute them to participants, and analyze the responses. Supporting a range of question types and offers templates and customization options to suit various research needs, SurveyMonkey has a focus on gathering feedback and insights.

SurveyMonkey Demo Video

Which types of organizations is SurveyMonkey best suited for?

SurveyMonkey suits companies in a variety of industries such as:

  • Healthcare: For patient satisfaction surveys, feedback on healthcare services.
  • Education: Course evaluations, student feedback, educational research.
  • Technology: Product feedback, user experience surveys, market research.
  • Government: Public opinion surveys, community engagement, policy feedback.
  • Financial Services: Customer satisfaction, service feedback, market analysis.

Which job functions is SurveyMonkey best suited for?

SurveyMonkey is best suited for roles such as:

  • Marketing: Market research, customer segmentation, brand awareness studies.
  • Customer Experience: Satisfaction surveys, feedback collection, service improvement.
  • Product: Product development feedback, user testing, feature prioritization.
  • Human Resources: Employee engagement, performance reviews, organizational feedback.
  • Research: Academic studies, social science research, data collection.

Use Cases

The main use cases of SurveyMonkey are:

  • Online Polls: Quick polling for opinions, preferences, and decisions.
  • Registration Forms: Event sign-ups, workshop registrations, information collection.
  • Employee Feedback: Internal surveys for employee satisfaction and feedback.
  • Event Feedback: Post-event surveys for attendee experience and improvement.
  • Customer Satisfaction: Surveys to gauge customer happiness and service quality.

Price

SurveyMonkey offers several pricing packages to suit different needs. Here are some of the pricing packages offered by SurveyMonkey:

  • Business Plan – Team Advantage: $27 per user/month (billed annually)​​.
  • Personal Plan – Advantage Annual: $34 per user/month (billed annually)​​.
  • Business Plan – Team Premier: $89 per user/month (billed annually)​​.
  • Personal Plan – Standard Monthly: $99 per user/month (billed monthly)​​.
  • Personal Plan – Premier Annual: $119 per user/month (billed annually)​​.
  • Enterprise: Contact for pricing​​.

It’s important to note that these prices are subject to change, and SurveyMonkey may offer promotional discounts or special pricing for specific situations. It is recommended to visit the SurveyMonkey website or contact their sales team for the most up-to-date and accurate pricing information.

Customer Success Stories

Here are several SuveryMonkey customer success stories:

  1. Gong
    • Use Case: Gong faced challenges in quickly understanding customer use cases for their solutions and in gaining reference support for sales and marketing initiatives due to their rapid customer growth.
    • Main Result: By leveraging SurveyMonkey TechValidate, Gong efficiently created branded customer feedback forms. These forms captured vital customer use case data and helped in identifying reference-worthy results, significantly improving their ability to understand customer needs and support sales and marketing strategies​​.
  2. PitchBook
    • Use Case: Streamlining customer insights collection for sales and marketing support in venture capital and private equity.
    • Main Result: Enhanced survey practices and rapid response to testimonial requests using TechValidate, improving customer engagement.
  3. Brex
    • Use Case: Validating marketing messaging for corporate credit cards and cash management accounts through research.
    • Main Result: Developed effective presentation and marketing strategy using SurveyMonkey Audience feedback, successfully engaging finance decision-makers.

SurveyMonkey Reviews

Read the best SurveyMonkey reviews by verified users here:

Note: review counts as of January 13th, 2024.

Learn More About SurveyMonkey

Want to learn about SurveyMonkey?
Learn more on their site.

Visit SurveyMonkey

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Author

  • Joe Kevens B2B SaaS Reviews

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews and the Director of Demand Generation at PartnerStack, the leading platform for partner management and affiliate marketing in B2B SaaS. My experience spans several notable B2B SaaS companies, including Influitive (Advocate Marketing), LevelJump (Sales Enablement, acquired by Salesforce), and Eloqua (Marketing Automation, acquired by Oracle). I hold a Bachelor of Commerce in Marketing Management from Toronto Metropolitan University and a Master of International Business from Queen's University, with academic exchanges at Copenhagen Business School and Bocconi University.

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