What is Business Phone Apps - VoIP Calling Software?

So, VoIP calling software? It’s like tossing your old desk phone out the window and replacing it with a turbocharged business phone app.

Think Aircall, OpenPhone, UniVoIP, Nextiva, and TalkRoute – the heavy hitters in the biz comms game.

Here’s the lowdown on how it works (if I understand it correctly):

  • Digitization: Your voice becomes digital data – 0s and 1s, the internet’s native tongue.
  • Packetization: Your voice data gets sliced and diced into tiny packets, ready for their internet journey.
  • Routing: These packets zip through cyberspace, bouncing from server to server until they hit their mark.
  • Reassembly: Once they arrive, they’re put back together, and bingo – your message is delivered loud and clear.

VoIP calling? It’s not just a a business phone app; it’s a major leap forward in how business people talk to one another on a phone.

Based on my 10+ years of experience in B2B tech, here are the business phone apps to consider and what you need to know about getting one.

OpenPhone OpenPhone
4.7
The new kind of business phone. Have your business calls, texts, and contacts in one delightful app.
UniVoIP for Microsoft Teams UniVoIP for Microsoft Teams
4.7
Tier 1 Carrier, and CLEC UCaaS and CCaaS provider, with a focus on Cloud Voice for Microsoft Teams Maximize your Microsoft Teams investment with UniVoIP’s calling plans delivered from our cloud-native network platform.
Nextiva Nextiva
4.5
Nextiva offers business phone software (VoIP), video & conferencing on iOS, Android or desktop. Bring all conversations in one place with phone, SMS, video, and email together with customer experience and productivity tools.
Talkroute Talkroute
4.3
The virtual phone system built for business. Save on VoIP with one of the lowest cost solutions on the market.
VoiceSpin VoiceSpin
VoiceSpin is a cloud-based AI contact center software provider offering a range of solutions for SMBs and large-scale enterprises across various industries like retail, healthcare, telemarketing, education, insurance, finance, real estate, and more. From VoIP call center software and AI predictive dialing to omnichannel text messaging, AI speech analytics, and bulk SMS messaging tools VoiceSpins solutions are designed for both sales and support teams, enabling them to manage inbound and outbound communications with prospects and customers across multiple channels, deliver excellent customer experiences, and drive better sales conversions. VoiceSpin integrates with 50+ leading CRM systems and business apps, including Zoho, Salesforce, HubSpot, Pipedrive, and Zendesk, and offers custom integration options to meet your specific business needs.

Key features of the best Business Phone Apps - VoIP Calling Software

  • Virtual Numbers: Fancy having a business line on your personal device? VoIP’s got your back.
  • Call Routing: No more playing phone tag. Direct calls to the right person pronto.
  • CRM Integration: Connect the dots between calls and customers seamlessly.
  • Analytics: Track call metrics like a hawk. Know who’s calling, when, and why.

Benefits of Business Phone Apps - VoIP Calling Software

  • Flexibility: Break free from the shackles of desk phones. Work from anywhere, anytime.
  • Cost Savings: Say goodbye to hefty phone bills. VoIP’s lean and mean.
  • Scalability: Grow your business without breaking a sweat. VoIP grows with you.
  • Enhanced Collaboration: Teamwork makes the dream work. VoIP fosters collaboration like a pro.

Who uses Business Phone Apps - VoIP Calling Software

Who isn’t using it? From startups hustling in coffee shops to big shots in skyscrapers, VoIP’s for everyone. Sales teams, customer support, heck, any department that has to field calls could benefit.

Implementation of Business Phone Apps - VoIP Calling Software

Think plug and play, but with a sprinkle of tech magic.

It’s smoother than butter on a hot pan. Set up, configure, and boom – you’re in business.

Sure, there might be a learning curve, but nothing you can’t handle.

Set up your numbers, configure your settings, install the app, and test, test, test.

Comparing Business Phone Apps - VoIP Calling Software

Aircall, OpenPhone, UniVoIP, Nextiva, TalkRoute – they’re all players in the game, but each with its own spin.

It’s like comparing apples to oranges, ya know? Some focus on slick interfaces, others on robust features.

Do your homework (start by looking into our write-ups of products in this category), find the one that fits like a glove.

Pricing: the cost of Business Phone Apps - VoIP Calling Software

Ah, the million-dollar question. Well, not quite.

Pricing varies depending on features, users, and whatnot. But ballpark?

You’re looking at anywhere from $10 to $50 per user per month. 

Author

Joe Kevens B2B SaaS Reviews

I’m the Founder and Editor-In-Chief of B2B SaaS Reviews and the Director of Demand Generation at PartnerStack, the leading platform for partner management and affiliate marketing in B2B SaaS. My experience spans several notable B2B SaaS companies, including Influitive (Advocate Marketing), LevelJump (Sales Enablement, acquired by Salesforce), and Eloqua (Marketing Automation, acquired by Oracle). I hold a Bachelor of Commerce in Marketing Management from Toronto Metropolitan University and a Master of International Business from Queen’s University, with academic exchanges at Copenhagen Business School and Bocconi University.

How would you rate this category overview?
1-Stars
1-Stars
2-Stars
2-Stars
3-Stars
3-Stars
4-Stars
4-Stars
5-Stars
5-Stars
Arrow-up