Thryv

Thryv
Thryv Holdings, Inc. (NASDAQ:THRY), provider of Thryv software, supports more than 50,000 local businesses across the U.S., Canada and Australia. Thryv's do-it-all small business software helps small businesses reach more customers, stay organized and get paid faster. With Thryv, small businesses can manage their workflows, teams and client interactions anytime, anywhere and on any device.
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Published: November 20, 2024

What is Thryv?

Imagine a world where managing your small business is as simple as a few clicks. Thryv is your all-in-one business management software designed to streamline your operations, from scheduling appointments and managing customer relationships to processing payments and marketing your services. With Thryv, you can focus on what you do best—growing your business—while we handle the rest. Say goodbye to the chaos and hello to efficiency with Thryv.

Which types of organizations is Thryv best suited for?

1. Small and Medium-Sized Businesses (SMBs): Thryv is particularly well-suited for SMBs that need an all-in-one management software to handle customer relationships, scheduling, invoicing, and marketing.

2. Service-Based Businesses: Companies that provide services such as home repair, cleaning, landscaping, and other appointment-based services can benefit greatly from Thryv’s scheduling, customer management, and communication tools.

3. Local Businesses: Local businesses that rely on strong customer relationships and local marketing efforts can leverage Thryv’s tools for customer engagement, reputation management, and local SEO.

Which job functions is Thryv best suited for?

Thryv is best suited for the following top 3 job functions:

1. Small Business Owners: Thryv offers comprehensive business management software that helps small business owners streamline their operations, manage customer relationships, and handle marketing efforts.

2. Marketing Professionals: The platform provides tools for managing social media, email marketing, and online presence, making it ideal for marketing professionals looking to enhance their digital marketing strategies.

3. Customer Service Managers: Thryv includes features for managing customer interactions, appointments, and communications, which are essential for customer service managers aiming to improve customer satisfaction and retention.

Who is Thryv best suited for?

1. Small and Medium-Sized Businesses (SMBs): Thryv is particularly well-suited for SMBs that need an all-in-one management software to handle customer relationships, scheduling, invoicing, and marketing.

2. Service-Based Businesses: Companies that provide services such as home repair, cleaning, landscaping, and other appointment-based services can benefit greatly from Thryv’s scheduling, customer management, and communication tools.

3. Local Businesses: Local businesses that rely on strong customer relationships and local marketing efforts can leverage Thryv’s tools for customer engagement, reputation management, and local SEO.

Thryv is best suited for the following top 3 job functions:

1. Small Business Owners: Thryv offers comprehensive business management software that helps small business owners streamline their operations, manage customer relationships, and handle marketing efforts.

2. Marketing Professionals: The platform provides tools for managing social media, email marketing, and online presence, making it ideal for marketing professionals looking to enhance their digital marketing strategies.

3. Customer Service Managers: Thryv includes features for managing customer interactions, appointments, and communications, which are essential for customer service managers aiming to improve customer satisfaction and retention.

Notable Features

Thryv is a comprehensive business management software designed to help small businesses streamline their operations. Here are the top 3 notable features of Thryv:

1. Customer Relationship Management (CRM):
– Thryv offers a robust CRM system that allows businesses to manage their customer interactions and data efficiently. It includes features like contact management, customer segmentation, and communication tracking, which help businesses maintain strong relationships with their clients.

2. Appointment Scheduling:
– Thryv provides an integrated appointment scheduling tool that enables businesses to manage bookings and appointments seamlessly. Customers can book services online, receive automated reminders, and reschedule if necessary. This feature helps reduce no-shows and ensures a smooth scheduling process.

3. Marketing Automation:
– Thryv includes powerful marketing automation tools that help businesses create, manage, and track marketing campaigns. Features like email marketing, social media management, and reputation management allow businesses to engage with their audience, promote their services, and monitor their online presence effectively.

These features make Thryv a valuable tool for small businesses looking to enhance their operational efficiency and customer engagement.

Thryv Reviews - Summarized

Sure, here are the five main takeaways from user reviews of Thryv:

1. User-Friendly Interface: Many users appreciate Thryv’s intuitive and easy-to-navigate interface. They find it straightforward to manage their business operations, which is particularly beneficial for small business owners who may not be tech-savvy.

2. Comprehensive Features: Thryv offers a wide range of features, including customer relationship management (CRM), appointment scheduling, and marketing automation. Users value the all-in-one platform that helps streamline various aspects of their business.

3. Customer Support: Reviews often highlight Thryv’s responsive and helpful customer support team. Users feel well-supported and appreciate the assistance they receive when encountering issues or needing guidance.

4. Customization and Flexibility: Some users mention the platform’s flexibility and customization options, allowing them to tailor the software to their specific business needs. This adaptability is seen as a significant advantage.

5. Pricing Concerns: A recurring theme in the reviews is the cost of Thryv. While many users acknowledge the value provided, some feel that the pricing is on the higher side, especially for small businesses with limited budgets. This has led to mixed feelings about the overall cost-effectiveness of the platform.

Pros and Cons

Thryv is a business management software designed to help small and medium-sized businesses streamline their operations. Here are the top 5 pros and cons of using Thryv:

Pros:
1. Comprehensive Features:
– Thryv offers a wide range of tools including CRM, appointment scheduling, invoicing, and marketing automation, which can help businesses manage multiple aspects of their operations from a single platform.

2. User-Friendly Interface:
– The platform is designed to be intuitive and easy to navigate, making it accessible even for users who may not be tech-savvy.

3. Customer Support:
– Thryv is known for its strong customer support, offering various channels such as phone, email, and live chat to assist users with any issues they may encounter.

4. Integration Capabilities:
– Thryv can integrate with various third-party applications, such as QuickBooks, Google Calendar, and social media platforms, allowing for a more seamless workflow.

5. Mobile Accessibility:
– The software offers a mobile app, enabling business owners and employees to manage their operations on the go, which is particularly useful for businesses that require mobility.

Cons:
1. Cost:
– Thryv can be relatively expensive compared to other business management solutions, which might be a barrier for very small businesses or startups with limited budgets.

2. Learning Curve:
– Despite its user-friendly interface, the breadth of features can be overwhelming for new users, requiring a significant time investment to fully understand and utilize the platform.

3. Customization Limitations:
– Some users have reported that the software lacks certain customization options, which can be a drawback for businesses with very specific needs.

4. Performance Issues:
– There have been occasional reports of performance issues, such as slow loading times or glitches, which can disrupt business operations.

5. Feature Overlap:
– While having a comprehensive suite of tools is generally a pro, it can also lead to feature overlap, where some tools may not be as robust as specialized software designed for specific tasks.

These pros and cons can help businesses evaluate whether Thryv is the right fit for their needs.

Price

Thryv is a business management software designed to help small businesses manage their operations more efficiently. The pricing for Thryv is not explicitly listed on their website, as it can vary based on the specific needs and size of your business. However, Thryv typically offers several pricing packages that can be customized to fit different business requirements.

Here are some general details about Thryv’s pricing packages:

1. Starter Package: This is usually the most basic package, designed for very small businesses or those just starting out. It typically includes essential features like customer management, appointment scheduling, and basic marketing tools.

2. Basic Package: This package might include additional features such as enhanced marketing tools, more comprehensive customer relationship management (CRM) capabilities, and possibly some level of customer support.

3. Plus Package: This mid-tier package often includes more advanced features like automated marketing campaigns, advanced analytics, and more robust customer support options.

4. Premium Package: The premium package is usually the most comprehensive, offering all the features of the lower-tier packages plus additional tools for advanced business management, such as custom reporting, advanced integrations, and priority customer support.

5. Custom Package: For businesses with specific needs, Thryv may offer custom packages that allow you to pick and choose the features that are most relevant to your operations.

To get an accurate quote, it’s best to contact Thryv directly. They typically offer a consultation to understand your business needs and then provide a tailored pricing plan. You can reach out to them via their website or customer service to get more detailed information.

What do you need to succeed with Thryv

To succeed as a customer of Thryv, a comprehensive business management software, you should focus on the following top 5 things:

1. Understanding the Platform:
– Training and Onboarding: Take advantage of any training sessions, tutorials, and onboarding resources provided by Thryv to fully understand the platform’s capabilities.
– User Manuals and Support: Regularly consult user manuals, FAQs, and customer support to resolve any issues and optimize your use of the software.

2. Integration with Existing Systems:
– Data Migration: Ensure a smooth transition by properly migrating your existing data into Thryv.
– API and Third-Party Integrations: Utilize Thryv’s integration capabilities to connect with other tools and software you already use, such as accounting software, CRM systems, and marketing tools.

3. Customization and Personalization:
– Tailor Features to Your Needs: Customize the platform to fit your specific business requirements, whether it’s setting up automated workflows, personalized communication templates, or specific reporting metrics.
– User Roles and Permissions: Set up appropriate user roles and permissions to ensure that your team members have access to the tools and information they need.

4. Active Engagement and Utilization:
– Regular Use: Consistently use Thryv’s features such as appointment scheduling, customer communication, and invoicing to get the most out of the platform.
– Feedback and Continuous Improvement: Provide feedback to Thryv and stay updated with new features and updates to continuously improve your business processes.

5. Performance Tracking and Analytics:
– Monitor Key Metrics: Use Thryv’s analytics and reporting tools to track key performance indicators (KPIs) relevant to your business.
– Adjust Strategies Based on Data: Regularly review the data and adjust your business strategies accordingly to improve efficiency and customer satisfaction.

By focusing on these areas, you can maximize the benefits of Thryv and enhance your overall business operations.

Customer Success Stories

Frequently Asked Questions

Sure, here are the top 5 frequently asked questions (FAQs) buyers have about Thryv based on online sentiment from multiple sources, along with one-liner answers to each:

What is Thryv used for?

Thryv is a comprehensive business management software designed to help small businesses manage their operations, including customer relationships, appointments, payments, and marketing.

Is Thryv easy to use?

Yes, Thryv is designed with user-friendliness in mind, offering an intuitive interface and robust customer support to help users navigate the platform.

How much does Thryv cost?

Thryv offers various pricing plans tailored to different business needs, but specific costs can vary; it's best to contact Thryv directly for a detailed quote.

Does Thryv integrate with other software?

Yes, Thryv integrates with a wide range of popular software applications, including QuickBooks, Google Workspace, and social media platforms, to streamline business operations.

What kind of customer support does Thryv offer?

Thryv provides extensive customer support, including 24/7 live chat, phone support, and a comprehensive online help center to assist users with any issues or questions.

Still have questions? Get in touch

Learn More About Thryv

Want to learn about Thryv?
Learn more on their site.

Author

  • Joe Kevens B2B SaaS Reviews

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews and the Director of Demand Generation at PartnerStack, the leading platform for partner management and affiliate marketing in B2B SaaS. My experience spans several notable B2B SaaS companies, including Influitive (Advocate Marketing), LevelJump (Sales Enablement, acquired by Salesforce), and Eloqua (Marketing Automation, acquired by Oracle). I hold a Bachelor of Commerce in Marketing Management from Toronto Metropolitan University and a Master of International Business from Queen's University, with academic exchanges at Copenhagen Business School and Bocconi University.

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