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Sprinklr

Sprinklr
Sprinklr
Sprinklr is a unified platform for all customer-facing functions. Collaborate seamlessly for content creation, publishing, customer engagement, research and reporting.
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Published: January 19, 2024

What is Sprinklr?

Imagine a world where managing your customer experiences across various digital channels is not just efficient, but transformative.

Sprinklr offers a unified customer experience management platform that facilitates this by integrating a range of services including social media management, marketing, customer service, and AI-powered insights. Trusted by leading global brands, this platform aims to enhance customer interactions, streamline marketing efforts, and leverage advanced analytics to effectively understand and engage audiences.

Sprinklr Demo Video

Who is Sprinklr best suited for?

Sprinklr is particularly well-suited for large enterprises and organizations that manage multiple aspects of customer experience across various digital platforms.

It benefits those needing to coordinate social media management, marketing, customer service, and gain AI-driven insights into customer behavior.

The platform is designed to handle complex, large-scale operations, making it ideal for corporations and brands seeking a comprehensive, integrated solution for managing and optimizing their digital customer interactions.

Notable Features

The most notable features of Sprinklr’s Social Media Management solutions include:

  • Social Publishing & Engagement: Manage and measure brand content across 30+ channels from a single platform.
  • Distributed: Empower distributed teams to deliver on-brand social experiences.
  • Conversational Commerce: Leverage social channels for chat-based commerce experiences.
  • Ratings & Reviews: Transform consumer insights into assets that drive conversions.
  • Local Social: Build scalable, on-brand campaigns for distributed teams.
  • Employee Advocacy: Optimize and measure employee advocacy for your brand on social media.

Pros and Cons

Top 3 Pros of Sprinklr:

  1. Comprehensive platform: Sprinklr offers a wide range of features and tools that cover various aspects of social media management, including publishing, engagement, analytics, and customer care.
  2. Scalability: The platform is designed to handle large volumes of social media data and can easily scale to meet the needs of growing businesses.
  3. Advanced analytics: Sprinklr provides robust analytics capabilities, allowing users to track and measure the performance of their social media campaigns and make data-driven decisions.

Top 3 Cons of Sprinklr:

  1. Complexity: Due to its extensive range of features, Sprinklr can be overwhelming for new users and may require a significant learning curve to fully utilize its capabilities.
  2. Cost: Sprinklr is a high-end enterprise solution, and its pricing may be prohibitive for small businesses or organizations with limited budgets.
  3. Customization limitations: While Sprinklr offers a wide range of features, some users may find limitations in terms of customization options to tailor the platform to their specific needs.

Price

Sprinklr has two main pricing options:

  • Advanced: Priced at $249 per seat/month, billed annually. This plan is tailored for growing teams and includes a variety of customer service enhancements​​.
  • Enterprise: The price for this plan is custom and can be quoted upon request. It’s designed for larger teams seeking to excel in customer service with more advanced features​​.

Please note that software pricing is subject to change. It’s recommended to visit their site for pricing and contact them for more information.

Customer Success Stories

Here are several customer success stories for Sprinklr:

  1. Philips
    • Use Case: Collaborating with 100 global agency partners.
    • Result: Achieved a 78% global adoption rate within a year, improved efficiency and transparency across social platforms, and reduced time needed to launch campaigns.
  2. Prada Group
    • Use Case: Enhancing customer engagement and care in luxury brands.
    • Result: Enabled selling, serving, and retaining customers at a global scale on one platform, tracked millions of mentions across topics, and gained full visibility into campaign creation, publishing, and performance.
  3. AIDA Cruises
    • Use Case: Managing a high volume of customer interactions.
    • Result: Saved 60 work days with automated triage workflow, generated 662 reports, and categorized 28,612 inbound messages by AI.

 

 

Sprinklr Reviews

Read the best Sprinklr reviews by verified users here:

Note: review counts as of January 14th, 2024.

Frequently Asked Questions

What is Sprinklr?

Sprinklr is a social media management platform that helps businesses manage and optimize their social media presence across various channels.

What features does Sprinklr offer?

Sprinklr offers a range of features, including social media listening, content creation and publishing, customer engagement, analytics, and campaign management.

Is Sprinklr suitable for small businesses?

While Sprinklr is primarily designed for enterprise-level businesses, it can also be used by small businesses that require advanced social media management capabilities.

How does Sprinklr handle customer support?

Sprinklr provides customer support through various channels including email, phone, and live chat. They also offer a comprehensive knowledge base and training resources.

What are the pricing options for Sprinklr?

Sprinklr offers customized pricing based on the specific needs and requirements of each business. It is best to contact their sales team for detailed pricing information.

Still have questions? Get in touch

Learn More About Sprinklr

Want to learn about Sprinklr?
Learn more on their site.

Visit Sprinklr

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Author

  • Joe Kevens

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews. I'm also the Director of Demand Generation at PartnerStack, the #1 platform purpose-built for partner management and affiliate marketing in B2B SaaS. Before PartnerStack, I worked for other go-to-market B2B SaaS companies: Influitive (Advocate Marketing designed to generate more reviews, references, and referrals), LevelJump (Sales Enablement) (acquired by Salesforce) and Eloqua (Marketing Automation) (acquired by Oracle).

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