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Reputation

Reputation
Reputation
4.5
Reputation is software that manages consumer feedback from acquisition to loyalty. Optimize and manage the online reputation of your consumer business.
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Published: January 19, 2024

What is Reputation?

Imagine a world where managing your business’s online reputation becomes simpler and more effective.

Reputation.com offers a comprehensive suite of tools designed to help businesses monitor, manage, and improve their online presence. This platform enables you to track customer feedback across various review sites, social media, and surveys, providing valuable insights into customer experiences and expectations. With features like review response, sentiment analysis, and reputation scoring, you can proactively address customer concerns, enhance your service quality, and build a stronger brand image.

Whether you’re a small business or a large enterprise, Reputation.com tailors its solutions to meet your specific needs, helping you foster trust and loyalty among your customer base.

Reputation Demo Video

Which types of organizations is Reputation best suited for?

Reputation.com offers tailored solutions for seven main industries:

  1. Automotive: Enhancing lead generation, visibility, and customer acquisition for dealerships and brands.
  2. Restaurants & Hospitality: Improving guest satisfaction and online brand presence.
  3. Retail: Aiming to attract, convert, and retain customers across various store locations.
  4. Property Management: Focusing on increasing resident satisfaction and occupancy rates.
  5. Financial Services: Enhancing consumer trust through competitive data and customer feedback.
  6. Healthcare: Ensuring exceptional patient experiences across all locations.
  7. Senior Care: Leveraging feedback data to ensure quality experiences in senior care.

Notable Features

Reputation.com offers nine main product features:

  1. Business Listings: Increases visibility and accuracy for higher conversion rates.
  2. Reviews & Review Booster: Manages and responds to reviews in a centralized place.
  3. Surveys: Enables the creation and distribution of surveys on important sites.
  4. Social Suite: Centralizes social media interactions and responses.
  5. Location Pages: Enhances the findability and conversion rate of business locations.
  6. Insights: Offers text analytics for understanding and acting on customer sentiment.
  7. Inbox: Facilitates sales and loyalty through popular messaging services.
  8. Actions: Provides a versatile help desk ticketing software.
  9. Competitive Intelligence: Analyzes competitors’ ratings and reviews for performance comparison and opportunity identification.

Price

Reputation.com does not provide specific pricing and packaging details online for their products and services. Typically, companies like Reputation.com offer customized pricing based on a client’s business’s specific needs and scale. To get accurate and detailed information about their pricing and package options, it’s recommended to contact Reputation.com directly or request a demo through their website.

Customer Success Stories

Here are several customer success stories for Reputation:

  1. Sutter Health: The use of Reputation.com resulted in increased views and visits across their locations, higher search rankings, and better star ratings, leading to more appointments​​.
  2. Hendrick Automotive Group: Experienced a 260% increase in review volume, attributing their high ranking to their team’s dedication to customer service​​.
  3. Tombras Group: The integration between Reputation.com and Google streamlined their business listings, achieving 99.7% accuracy and eliminating manual errors​.

Reputation Reviews

Read the best Reputation reviews by verified users here:

Note: review counts as of January 12th, 2024.

Learn More About Reputation

Want to learn about Reputation?
Learn more on their site.

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Author

  • Joe Kevens B2B SaaS Reviews

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews and the Director of Demand Generation at PartnerStack, the leading platform for partner management and affiliate marketing in B2B SaaS. My experience spans several notable B2B SaaS companies, including Influitive (Advocate Marketing), LevelJump (Sales Enablement, acquired by Salesforce), and Eloqua (Marketing Automation, acquired by Oracle). I hold a Bachelor of Commerce in Marketing Management from Toronto Metropolitan University and a Master of International Business from Queen's University, with academic exchanges at Copenhagen Business School and Bocconi University.

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