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Podium

Podium
Podium
4.4
Everything local businesses need to win. Simplify online reviews and messaging for local businesses.
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Published: January 19, 2024

What is Podium?

Imagine a platform that transforms how you interact with customers, manage leads, and handle communications.

Podium offers a comprehensive suite of tools, designed to enhance customer engagement through features like textable review invites, AI-powered messaging, and a unified inbox for managing leads from various channels. It’s tailored for industries like home services, automotive, retail, and health & wellness, aiming to improve customer interactions and lead management, leveraging AI for efficiency and integration with existing tools.

Podium Demo Video

Which types of organizations is Podium best suited for?

The five main types of companies that use Podium are:

  1. Automotive Businesses: Dealerships and service centers for managing customer interactions and service reviews.
  2. Healthcare Providers: Clinics and healthcare practices for patient communication and feedback.
  3. Retail Stores: Both physical and online retailers for enhancing customer service and managing reviews.
  4. Home Services: Companies providing home maintenance and repair services for streamlined customer engagement.
  5. Financial Services: Banking and financial institutions for effective client communication and service feedback.

Notable Features

Podium offers a range of solutions tailored to enhance business communications and customer interactions. The main solutions include:

  1. Reviews: Management of online reviews to improve brand reputation.
  2. Webchat: Conversion of website visitors into leads and customers.
  3. Phones: Enhanced phone systems to capture more leads.
  4. Text Campaigns: Effective text message marketing campaigns.
  5. Messaging: Simplified customer communication through text and other channels.
  6. Payments: Convenient payment solutions through text-to-pay and eCard readers.
  7. Inbox: A unified inbox to manage all customer interactions.
  8. Contacts: Organized management of customer contact information.
  9. Integrations: Seamless integration with over 200+ apps.
  10. Surveys: Collection of customer feedback through surveys.
  11. Channels: Management of various communication channels in one platform.

Price

Podium’s pricing varies depending on the number of contacts, marketing features, and edition. They offer a 14-day free trial and have multiple pricing tiers.

  • Essentials: $286 CAD per month for up to 1,000 contacts.
  • Standard: $470 CAD per month, which includes customer messaging, payment collection, analytics, and internal team messaging.
  • Enterprise: $689 CAD per month, which includes what’s in Standard  plus automation, round robin lead routing, personalized automated FAQs, and high-volume 10DLC messaging.

Customer Success Stories

Here are several customer success stories for Podium:

  1. Ultra Modern Pool & Patio: They faced challenges handling increased demand and reduced staff. Utilizing Podium, they switched to sending text messages faster and more efficient than phone calls​​.
  2. Portland Window Coverings: The company appreciated Podium for making it appear like a larger company despite being a small team, giving it a presence akin to Amazon​​.
  3. Budget Blinds of Salt Lake and Davis Counties: used Podium Phones to improve their sales process and enhance their ability to connect with potential customers.

Podium Reviews

Read the best Podium reviews by verified users here:

Note: review counts as of January 12th, 2024.

Learn More About Podium

Want to learn about Podium?
Learn more on their site.

Visit Podium

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Author

  • Joe Kevens B2B SaaS Reviews

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews and the Director of Demand Generation at PartnerStack, the leading platform for partner management and affiliate marketing in B2B SaaS. My experience spans several notable B2B SaaS companies, including Influitive (Advocate Marketing), LevelJump (Sales Enablement, acquired by Salesforce), and Eloqua (Marketing Automation, acquired by Oracle). I hold a Bachelor of Commerce in Marketing Management from Toronto Metropolitan University and a Master of International Business from Queen's University, with academic exchanges at Copenhagen Business School and Bocconi University.

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