Published: January 19, 2024
The Institute of Certified Customer Advocacy Professionals (ICCAP) offers a certification program consisting of three levels: CCAP I, II, and III, each requiring specific prerequisites, such as prior certifications and years of experience.
The exams, which are one hour long and consist of 60 multiple-choice questions, assess various competencies in customer advocacy.
A renewal process is necessary every two years to maintain these credentials, ensuring that professionals’ skills remain up-to-date with industry standards.
The certifications offered by the Institute of Certified Customer Advocacy Professionals (ICCAP) are best suited for professionals who are actively engaged in customer advocacy roles.
This includes individuals seeking to enhance their skills and knowledge in this area, as well as those aiming to gain formal recognition for their expertise.
The program is structured in three levels, catering to both emerging professionals and seasoned experts, with each level requiring specific prerequisites such as prior certifications and years of experience in the field.
The ICCAP certification program offers three levels of certifications (CCAP I, II, and III), each costing $495.
The prerequisites for these certifications vary, with CCAP I having no minimum experience requirement, CCAP II requiring the CCAP I certification and two years of relevant experience, and CCAP III requiring both CCAP I and II certifications and five years of experience.
Renewing any of these certifications every two years involves a fee of $50.
Want to learn about ICCAP Certification?
Learn more on their site.
