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Custify

Custify
Custify
4.8
Customer Success Software for SaaS - Reduce Churn, Retain Customers and Grow Revenue. Optimize customer lifecycle with customizable automation, easy integration, and actionable insights.
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Published: January 19, 2024

What is Custify?

Imagine a tool that streamlines your customer success management for SaaS businesses.

Custify offers a comprehensive platform to monitor product adoption, assess customer health, and identify growth opportunities. It features automation to enhance efficiency and provides actionable insights through tasks and alerts. With custom dashboards and reports, you gain valuable insights into customer metrics. Custify also offers seamless integration with existing tools, simplifying workflows and improving communication efficiency.

This all-in-one solution aims to reduce churn, retain customers, and boost revenue growth.

Custify Demo Video

Which types of organizations is Custify best suited for?

Custify is designed to help improve the Customer Success of subscription businesses.

Which job functions is Custify best suited for?

Customer Success: Custify is best suited for a Customer Success professional as it provides tools and features to track and manage customer interactions, monitor customer health scores, and identify opportunities for upselling or cross-selling. This can help the Customer Success pros effectively manage customer relationships and ensure customer satisfaction.

Notable Features

The eight main product features of Custify are:

  1. Customer 360: Offers comprehensive oversight of product adoption, customer lifecycles, and usage patterns.
  2. Customer Health: Enables defining and assessing key performance indicators to gauge portfolio health.
  3. Expansion & Growth: Identifies opportunities for renewals, growth, and upsells.
  4. Automation: Streamlines efficiency by automating routine workflows.
  5. Tasks and Alerts: Ensures proactive actions and readiness through alerts and task management.
  6. Dashboards & Reports: Provides valuable insights through customer success metrics and reports.
  7. Surveys: Collects customer feedback for product improvement.
  8. Customer Portal: Centralizes customer collaboration, enhancing transparency.

Price

Custify doesn’t list pricing or packages online. Visit their site and contact sales to learn more.

Customer Success Stories

Here are several customer success stories for Custify:

  1. Forecastr: Reduced their churn rate by 50% and improved customer health by 25% across the board​​.
  2. Whale: Decreased time spent on manual CS tasks by 90%, doubled their global health score, reduced churn, and stabilized MRR​​.
  3. Inflow: Leveraged health scores and lifecycle functionality to increase their NRR annual growth rate by over 50%​​.

Custify Reviews

Read the best Custify reviews by verified users here:

Note: review counts as of January 11th, 2024.

Frequently Asked Questions

What is Custify and what does it do?

Custify is a customer success platform that helps businesses manage and optimize their customer relationships and increase customer satisfaction.

How does Custify integrate with other tools and systems?

Custify offers seamless integrations with popular CRM, helpdesk, and communication tools, allowing businesses to consolidate customer data and streamline their customer success processes.

Can Custify provide actionable insights and analytics?

Yes, Custify provides advanced analytics and reporting features that enable businesses to gain valuable insights into customer behavior, identify trends, and make data-driven decisions to improve customer success strategies.

Is Custify suitable for businesses of all sizes?

Yes, Custify caters to businesses of all sizes, from startups to enterprise-level organizations, offering scalable solutions that can be customized to meet specific needs and requirements.

Still have questions? Get in touch

Learn More About Custify

Want to learn about Custify?
Learn more on their site.

Visit Custify

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Author

  • Joe Kevens B2B SaaS Reviews

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews and the Director of Demand Generation at PartnerStack, the leading platform for partner management and affiliate marketing in B2B SaaS. My experience spans several notable B2B SaaS companies, including Influitive (Advocate Marketing), LevelJump (Sales Enablement, acquired by Salesforce), and Eloqua (Marketing Automation, acquired by Oracle). I hold a Bachelor of Commerce in Marketing Management from Toronto Metropolitan University and a Master of International Business from Queen's University, with academic exchanges at Copenhagen Business School and Bocconi University.

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