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Birdeye

Birdeye
Birdeye
4.8
Birdeye helps businesses grow through happy customers. Manage and improve online reputation through reviews.
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Published: January 19, 2024

What is Birdeye?

Imagine a platform that centralizes your business’s online presence, enhances customer interaction, and boosts your digital reputation.

Birdeye offers a suite of tools for review management, social media engagement, customer messaging, and insights driven by AI. This platform is designed to cater to various industries, helping businesses attract, convert, and delight customers through efficient digital channels. Birdeye’s approach to managing online reputation and customer engagement is both comprehensive and intuitive, suitable for businesses seeking to improve their digital footprint and customer experience.

Birdeye Demo Video

Which types of organizations is Birdeye best suited for?

Birdeye offers distinct solutions for different business scales:

For Small Businesses:

  • Tailored for owners to manage online reputation.
  • Tools for review generation and monitoring.
  • Customer engagement via messaging and social media.
  • Business insights and competitive analysis.

For Enterprises:

  • Comprehensive reputation management across multiple locations.
  • Real-time customer feedback and insights for improved operations.
  • Integration with numerous CRMs and apps.
  • Advanced data security and customizable dashboards.

In addition, Birdeye is particularly well-suited for multi-location businesses and service-based businesses.

Birdeye serves companies in many industries, including:

  • Healthcare
  • Real Estate
  • Automotive
  • Retail
  • Legal Services
  • Home Services
  • Financial Services
  • Hospitality
  • Education

Each of these industries benefits from Birdeye’s tools tailored for online reputation management and customer engagement.

Notable Features

Birdeye’s most notable product features are:

  • Reviews: Facilitates the generation and management of online reviews.
  • Listings: Ensures accurate and widespread business listings.
  • Messaging: Enables customer engagement through various digital channels.
  • Webchat: Offers real-time chat capabilities on business websites.
  • Social: Manages social media posts and interactions.
  • Appointments: Streamlines online appointment booking.
  • Payments: Simplifies the payment process.
  • Surveys: Collects customer feedback.
  • Insights: Provides AI-driven business insights.
  • Benchmarking: Compares business performance with competitors.
  • Ticketing: Manages customer service tickets.

Price

Birdeye offers different pricing plans based on products and locations, starting from $250 per month for a single location. They provide three main pricing editions: the “Standard Plan” at $299 per month, and the “Professional Plan” at $399 per month. A free trial is also available.

Please note that software pricing is subject to change. It’s recommended to visit their site for pricing and contact them for more information.

Customer Success Stories

Here are several customer success stories for Birdeye:

  1. Smile Workshop: Birdeye helped enhance their patient experience by enabling centralized messaging with all patients.
  2. Axia Women’s Health: The platform provided the agility to manage their extensive online footprint.
  3. Stonecreek Communities: They switched to Birdeye as customer experience is crucial in a business where reputation is vital.

 

Birdeye Reviews

Read the best Birdeye reviews by verified users here:

Note: review counts as of January 12th, 2024.

Frequently Asked Questions

What is Birdeye and how does it work?

Birdeye is a customer experience and online reputation management platform that helps businesses collect and manage customer reviews, monitor online presence, and improve customer interactions.

Can Birdeye integrate with other software systems?

Yes, Birdeye offers integrations with popular CRM, marketing automation, and ticketing systems to streamline customer feedback and review management processes.

How does Birdeye help businesses improve their online reputation?

Birdeye enables businesses to proactively collect and manage customer reviews, respond to feedback, and monitor their online reputation across various review sites and social media platforms.

Does Birdeye provide analytics and insights on customer feedback?

Yes, Birdeye offers robust analytics and reporting features that provide businesses with valuable insights on customer sentiment, review trends, and areas for improvement.

Is Birdeye suitable for businesses of all sizes?

Yes, Birdeye caters to businesses of all sizes, from small local businesses to large enterprises, offering scalable solutions to meet their specific customer experience and reputation management needs.

Still have questions? Get in touch

Learn More About Birdeye

Want to learn about Birdeye?
Learn more on their site.

Visit Birdeye

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Author

  • Joe Kevens B2B SaaS Reviews

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews and the Director of Demand Generation at PartnerStack, the leading platform for partner management and affiliate marketing in B2B SaaS. My experience spans several notable B2B SaaS companies, including Influitive (Advocate Marketing), LevelJump (Sales Enablement, acquired by Salesforce), and Eloqua (Marketing Automation, acquired by Oracle). I hold a Bachelor of Commerce in Marketing Management from Toronto Metropolitan University and a Master of International Business from Queen's University, with academic exchanges at Copenhagen Business School and Bocconi University.

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