Birdeye is a customer experience and online reputation management platform that helps businesses collect and manage customer reviews, monitor online presence, and improve customer interactions.
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Published: January 19, 2024
Imagine a platform that centralizes your business’s online presence, enhances customer interaction, and boosts your digital reputation.
Birdeye offers a suite of tools for review management, social media engagement, customer messaging, and insights driven by AI. This platform is designed to cater to various industries, helping businesses attract, convert, and delight customers through efficient digital channels. Birdeye’s approach to managing online reputation and customer engagement is both comprehensive and intuitive, suitable for businesses seeking to improve their digital footprint and customer experience.
Birdeye offers distinct solutions for different business scales:
For Small Businesses:
For Enterprises:
In addition, Birdeye is particularly well-suited for multi-location businesses and service-based businesses.
Birdeye serves companies in many industries, including:
Each of these industries benefits from Birdeye’s tools tailored for online reputation management and customer engagement.
Birdeye’s most notable product features are:
Birdeye offers different pricing plans based on products and locations, starting from $250 per month for a single location. They provide three main pricing editions: the “Standard Plan” at $299 per month, and the “Professional Plan” at $399 per month. A free trial is also available.
Please note that software pricing is subject to change. It’s recommended to visit their site for pricing and contact them for more information.
Here are several customer success stories for Birdeye:
Read the best Birdeye reviews by verified users here:
Note: review counts as of January 12th, 2024.
Birdeye is a customer experience and online reputation management platform that helps businesses collect and manage customer reviews, monitor online presence, and improve customer interactions.
Yes, Birdeye offers integrations with popular CRM, marketing automation, and ticketing systems to streamline customer feedback and review management processes.
Birdeye enables businesses to proactively collect and manage customer reviews, respond to feedback, and monitor their online reputation across various review sites and social media platforms.
Yes, Birdeye offers robust analytics and reporting features that provide businesses with valuable insights on customer sentiment, review trends, and areas for improvement.
Yes, Birdeye caters to businesses of all sizes, from small local businesses to large enterprises, offering scalable solutions to meet their specific customer experience and reputation management needs.
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