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Alida

Alida
Alida
Total Experience Management with Community at its core. Anticipate customers' ever-evolving needs to make better decisions, build long-term relationships, and grow faster.
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Published: January 19, 2024

What is Alida?

Imagine a platform where you can dive deep into the experiences of your customers and employees.

Alida offers a comprehensive Total Experience Management (TXM) system that gathers detailed insights from a community of engaged users. It enables businesses to understand and respond to customer needs, preferences, and feedback more effectively, enhancing both customer and employee experiences. Whether it’s for improving product design, marketing strategies, or overall service delivery, Alida’s platform provides the tools needed to make informed decisions based on real-time feedback.

Alida Demo Video

Who is Alida best suited for?

Alida’s Total Experience Management (TXM) platform is ideally suited for businesses and organizations focused on deeply understanding and improving customer and employee experiences.

It is particularly beneficial for companies seeking to gather and analyze feedback to enhance their product design, marketing strategies, and service delivery.

Use Cases

Alida’s platform offers a range of experience management solutions:

  • Customer Experience: Enhances engagement and satisfaction throughout the customer journey, aiming to reduce churn.
  • Product Experience: Focuses on prioritizing product roadmaps, de-risking launches, and increasing product adoption with agility.
  • User Experience: Provides access to verified participants for efficient recruitment and high-quality feedback.
  • Brand Experience: Enables granular personalization and tests strategies to ensure message resonance.
  • Employee Experience: Targets improving workplace environments and employee engagement for better organizational performance.

Notable Features

The notable features of Alida’s products include:

  • Actions: Facilitates immediate and informed actions based on insights.
  • Analytics: Offers comprehensive data analysis tools.
  • Customer Journeys: Visualizes customer interactions for improved experience.
  • Conversational Surveys: Engages customers with interactive survey methods.
  • Community: Builds dedicated spaces for customer and employee feedback.
  • Integrations: Seamlessly integrates with various systems.
  • Mobile App: Provides access to insights on-the-go.
  • Social Reviews: Monitors customer feedback across multiple platforms.
  • Surveys: Includes diverse survey tools for data collection.
  • Touchpoint: Analyzes customer interactions at various touchpoints.
  • Video Discussions: Captures live qualitative feedback.
  • Video Feedback: Offers visual insights into customer experiences.
  • Voice of Employee: Focuses on employee feedback and engagement.

Price

The pricing for Alida is not available online. To get detailed pricing information and find the package that suits your needs, you can visit Alida’s website and contact them directly.

Customer Success Stories

Here are several Alida customer success stories:

  1. Indigo: Enhanced customer engagement for business decision-making.
  2. Morning Brew: Validated editorial content and increased revenue by delivering insights to advertising partners.
  3. Sun Life U.S.: Client communities guide Sun Life’s Client Impact Strategy.

 

Alida Reviews

Read the best Alida reviews by verified users here:

Note: review counts as of January 14th, 2024.

Learn More About Alida

Want to learn about Alida?
Learn more on their site.

Visit Alida

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Author

  • Joe Kevens B2B SaaS Reviews

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews and the Director of Demand Generation at PartnerStack, the leading platform for partner management and affiliate marketing in B2B SaaS. My experience spans several notable B2B SaaS companies, including Influitive (Advocate Marketing), LevelJump (Sales Enablement, acquired by Salesforce), and Eloqua (Marketing Automation, acquired by Oracle). I hold a Bachelor of Commerce in Marketing Management from Toronto Metropolitan University and a Master of International Business from Queen's University, with academic exchanges at Copenhagen Business School and Bocconi University.

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