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Bettermode

Bettermode
Bettermode
An all-in-one community engagement platform designed to help businesses build better customer relationships. Collect candid feedback and opinions of your business. Build trust and credibility among your audience base.
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Published: January 19, 2024

What is Bettermode?

Imagine a platform that seamlessly unifies all aspects of customer engagement and support. Think about the ease of having a robust help center, support forums, and customer self-service options all in one place. What if you could efficiently gather customer feedback and ideas to enhance your products?

Bettermode (formerly known as Tribe) offers this and more. Trusted by over 2,000 companies, it has features like pre-built templates, single sign-on, comprehensive analytics, and advanced moderation tools, it’s designed to transform how businesses interact with and retain their customers.

Bettermode Demo Video

Which types of organizations is Bettermode best suited for?

Bettermode is best suited for a range of businesses and organizations looking to enhance their customer engagement and support. Specifically, it caters to:

  1. SaaS Companies: Streamlining customer experience and scaling growth.
  2. Consumer Products and Services: Building a community of passionate customers.
  3. Online Training and Education: Engaging students and alumni and collecting feedback.

Overall, Bettermode is ideal for any organization that aims to build and manage a customer community, gather feedback, provide support, and engage with customers or users more effectively. Its versatile platform can be adapted to various industries and business sizes, making it a valuable tool for improving customer interactions and retention.

Which job functions is Bettermode best suited for?

The teams best suited to use Bettermode include:

  1. Customer Support Teams: For managing support forums, help centers, and enhancing customer service.
  2. Marketing Teams: To engage with customers, gather feedback, and drive brand community initiatives.
  3. Product Development Teams: For collecting and implementing customer feedback and ideas.
  4. Community Managers: To build and manage online communities, facilitate discussions, and foster engagement.
  5. HR and Internal Communications Teams: For internal communities focused on employee engagement and communication.

These teams can utilize Bettermode’s diverse features to enhance customer and employee engagement, gather valuable insights, and improve overall communication and collaboration.

Use Cases

The top 3 use cases of Bettermode are:

  1. Customer Support and Self-Service: Providing a platform for customer queries, support forums, and a knowledge base to enable customer self-service.
  2. Community Engagement and Feedback: Creating a space for customer interaction, discussion, and feedback collection to inform product development and marketing strategies.
  3. Internal Team Collaboration and Communication: Facilitating internal team communications, collaboration, and employee engagement within organizations.

Notable Features

Bettermode’s notable features include:

  1. Community Structure: Including ‘Spaces’ for content categorization and ‘Collections’ for easy navigation.
  2. Customization: Extensive options for personalizing community spaces, including custom Spaces, visual building tools, and white-label branding.
  3. Engagement Tools: Such as reactions, comments, personalized feeds, and private messaging to enhance user interaction.
  4. Analytics: Detailed insights into community engagement, member growth, and content performance.
  5. Security and Audit Logs: Ensuring community safety with password strength enforcement, SSL certificates, and comprehensive audit logs.

Pros and Cons

Pros:

  1. Comprehensive Customization: The ability to tailor the community space to specific needs and branding, offering a personalized user experience.
  2. Robust Engagement Tools: Features like reactions, comments, and private messaging encourage active participation and community building.
  3. Detailed Analytics: Insightful data on user engagement, content performance, and community growth helps in making informed decisions.

Cons:

  1. Complexity for Beginners: The extensive range of features and customization options might be overwhelming for new users or small businesses with limited technical expertise.
  2. Cost Considerations: Depending on the business size and required features, the cost might be a concern, especially for startups or small businesses.
  3. Integration Limitations: While Bettermode offers various integrations, there may be limitations in integrating with certain niche or specialized tools that some businesses might rely on.

Price

Bettermode offers two main pricing plans:

  1. Advanced Plan: Priced from $599 per month, this plan is targeted at growing brands and companies. It includes access to advanced apps, API and webhooks, single sign-on (SSO), a staging environment, fully white-label capabilities, and a dedicated customer success manager​​.
  2. Enterprise Plan: This plan is designed for large businesses or those in regulated industries, focusing on enterprise-grade security, uptime service level agreements (SLAs), data residency, master service agreements, audit and activity logs, and SAML authentication​​.

Both plans share core features, such as theme customization, embedding capabilities, analytics, moderation tools, social login, custom domain options, public or private Spaces, various SSO options, private messaging, multilingual support, and custom Space templates​​.

Additional features in the Enterprise plan include audit and activity logs, custom SSL certificates, custom security headers, data residency options, and various support features like a support community, group onboarding, priority support, uptime SLA, custom billing, and security and legal review​​.

Please note that software pricing is subject to change. It’s recommended to visit their site for pricing and contact them for more information.

What do you need to succeed with Bettermode

To succeed with Bettermode, you would need:

  1. Clear Community Objectives: Define specific goals for your community, like customer support, feedback collection, or user engagement.
  2. Dedicated Community Management: Assign team members to manage the community, moderate content, and engage with members.
  3. Technical Know-How: Understand the platform’s features and how to use them effectively. This might involve some technical skills, especially for customization and integration.
  4. Content Strategy: Develop a content plan to keep the community active and engaging.
  5. Feedback Mechanism: Regularly collect and analyze feedback from community members to continually improve the community experience.
  6. Integration with Business Processes: Integrate the community platform with your existing business tools and processes for a cohesive workflow.

Having these elements in place will help you leverage Bettermode’s capabilities effectively and ensure a vibrant, productive community.

Customer Success Stories

Here are several Bettermode customer success stories:

  • IBM
    • Use Case: Created a private community space for IBMers to drive engagement and communication for various social initiatives.
    • Main Result: Enhanced engagement and communication among IBMers for social initiatives.
  • ConvertKit
    • Use Case: Sharing resources and empowering customers across the globe to help each other with a creator community.
    • Main Result: Empowered global customers through resource sharing and community support.
  • Proposify
    • Use Case: Built a community to engage customers, offer support, improve customer education, and drive success.
    • Main Result: Enhanced customer engagement, education, and overall success through community building.

Bettermode Reviews

Read the best Bettermode reviews by verified users here:

Note: review counts as of January 14th, 2024.

 

 

Learn More About Bettermode

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Learn more on their site.

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Author

  • Joe Kevens

    I'm the Founder and Editor-In-Chief of B2B SaaS Reviews. I'm also the Director of Demand Generation at PartnerStack, the #1 platform purpose-built for partner management and affiliate marketing in B2B SaaS. Before PartnerStack, I worked for other go-to-market B2B SaaS companies: Influitive (Advocate Marketing designed to generate more reviews, references, and referrals), LevelJump (Sales Enablement) (acquired by Salesforce) and Eloqua (Marketing Automation) (acquired by Oracle).

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